Business Analyst

Job Description

Responsibilities

• Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to ServiceNow platforms.
• Leverage ServiceNow to optimize Access & Identity Management (AIM/IAM)frameworks and streamline Information Security (InfoSec)processes.
• Support initiatives across Identity Governance & Administration (IGA) , Security Operations , and IT Service Management (ITSM) .
• Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
• Collaborate with DevOps and cross-functional teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
• Participate in solution design reviews to ensure compliance with security, audit, and regulatory requirements.
• Support testing, validation, and deployment activities, ensuring delivered solutions meet business expectations.
• Identify opportunities for process improvement and automation within ServiceNow.
• Provide ongoing support, documentation, and knowledge transfer to stakeholders and operational teams.

Qualifications

• 4+ Years of experience as a Business Analyst working with ServiceNow in an enterprise environment.
• Strong understanding of IAM / IGA concepts , access management, and security controls.
• Hands-on experience with ITSM processes (Incident, Problem, Change, Request).
• Familiarity with Security Operations workflows and InfoSec best practices.
• Experience working with DevOps teams and agile delivery models.
• Strong analytical, documentation, and stakeholder communication skills.
• Ability to manage multiple initiatives and priorities in a fast-paced environment.

Preferred

Qualifications

• Experience in financial services or highly regulated environments.
• Knowledge of ServiceNow modules related to Security Operations , GRC , or IAM integrations .
• Familiarity with audit, compliance, and regulatory requirements.
• ServiceNow certifications (CSA, CIS, or related) are a plus.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru