Branch Manager

Job Description

Responsibilities

• Branch Operations: Take overall responsibility for the day-to-day functioning of the Bangkok branch, ensuring smooth, efficient, and timely operations.
• Team Management: Lead, supervise, and motivate the team; ensure discipline, attendance, productivity, and professional conduct.
• Production & Quality: Monitor daily production, workflow, turnaround times, and productivity while ensuring GSI processes and quality standards are consistently followed.
• Process Compliance: Understand GSIs operational processes thoroughly and ensure that all team members follow established procedures and guidelines.
• Performance Monitoring: Track team and branch performance against defined targets and identify areas for improvement.
• Reporting: Prepare and share regular reports covering production, productivity, business development, customer activity, and overall branch performance with GSI India.
• Coordination with GSI India: Maintain regular communication with the designated counterpart in the GSI India office and ensure timely exchange of operational and business updates.
• Customer Management: Maintain strong relationships with existing customers, address operational requirements, and ensure a high level of customer service.
• Business Development: Identify and develop new business opportunities in Bangkok and surrounding markets; build relationships with potential customers and industry stakeholders.
• New Customer Onboarding: Coordinate with new customers to understand their requirements and ensure a smooth transition into GSIs services.
• Problem Solving: Proactively identify operational challenges and take appropriate corrective action in coordination with GSI management.

Candidate Profile

• Graduate with 58+ years of relevant experience, preferably in operations, laboratory services, jewellery, gemology, or a related industry.
• Strong people-management and leadership skills with the ability to manage a team independently.
• Good understanding of process-driven operations, productivity, quality, and reporting.
• Strong communication and interpersonal skills with the ability to manage customers and business relationships.
• Commercially oriented with the ability to develop new business and expand the branchs customer base.
• Disciplined, organized, accountable, and hands-on in approach.
• Ability to coordinate effectively with international teams and the GSI USA and India office.
• Knowledge of the jewellery/gemological industry will be an advantage.
• Fluency in English is essential and Thai language

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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