Assistant Director

Job Description

Responsibilities

• Lead the delivery of KM programs, projects, and strategic initiatives.
• Manage team capacity, priorities, and execution against business goals.
• Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.
• Drive improvements in content quality, governance, search, and user experience.
• Use data and employee feedback to identify opportunities and measure impact.
• Build relationships across the knowledge management ecosystem
• Coach and develop KM professionals while fostering a culture of accountability

What you’ll need to be successful:

• Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.
• Ability to translate strategy into actionable plans and outcomes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management capabilities.
• Ability to influence across teams and lead through change.

Qualifications

• Bachelors degree in communication, information management, learning and development or related fields
• 5 to 7 years of experience working with cross-functional teams supporting user-centric design principles
• Understanding of learning and development concepts, including performance support
• Excellent understanding of business operations and procedures, insurance industry preferred
• Excellent communication and interpersonal skills
• Strong organizational and planning skills
• Strong research and analytical abilities
• Strong leadership skills and management experience, preferred

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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