Application Analyst

Job Description

About the Role:
We are seeking a technically astute, detail-obsessed Application Analyst to join our Platform Operations team. This role is ideal for someone who thrives at the intersection of business logic and system behavior, and who can dive deep into issues affecting mission-critical financial applications. You won’t just be ticking support tickets—you’ll be owning application behavior, triaging edge cases, and tracing data and logic across microservices, APIs, and message queues.

Key Responsibilities:

• Serve as the primary functional and technical liaison between end-users and IT for core business applications, including but not limited to Microsoft Dynamics NAV/Business Central, Salesforce, and internally developed tools.
• Analyze business requirements and translate them into technical specifications or configuration changes across multiple platforms.
• Own and manage application lifecycle activities such as version upgrades, patching, and environment migrations while minimizing business disruption.
• Develop and maintain detailed documentation on configuration, processes, and workflows for each supported application.
• Act as Tier 2/3 support for complex application issues, including root cause analysis and coordination with vendors or internal developers.
• Execute and improve existing testing protocols for change requests and system upgrades; participate in UAT coordination.
• Regularly perform SQL queries to extract, validate, and reconcile data between applications and databases.
• Implement and monitor application-level integrations via APIs, ETL pipelines, or middleware platforms like Dell Boomi or Mulesoft.
• Participate in change advisory board (CAB) meetings to ensure all application-related changes follow IT governance policies.

Required Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• 3–5 years of experience in a role focused on enterprise application support or analysis.
• Hands-on experience with at least one ERP system and one CRM or ticketing system.
• Strong understanding of relational databases and proficiency in SQL (e.g., joins, nested queries, stored procedures).
• Proven experience interpreting business process maps and identifying where technology can provide automation or efficiency.
• Familiarity with API structures and experience troubleshooting REST/SOAP integrations.
• Comfort working in environments that require tight coordination between operations, finance, and IT.

Preferred Qualifications:

• Experience with workflow automation tools (e.g., Power Automate, Nintex, or ServiceNow Flow Designer).
• Working knowledge of ITIL processes.
• Experience with scripting or lightweight coding (e.g., PowerShell, JavaScript) for application-level automation or task optimization.

Soft Skills:

• Ability to communicate clearly and confidently with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple tickets, projects, and priorities simultaneously.
• Proven track record of owning deliverables in high-accountability environments.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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