Analyst – IT Support (Level 1)

Job Description

The Role

We’re looking for a motivated IT professional to join our growing IT team as an Analyst – IT Support (Level 1), based in our Melbourne CBD office. This is a full-time, fully onsite role ideal for someone with at least 1-2 years of IT support experience who’s eager to build their career in a fast-paced financial services environment. 

Reporting to the IT Support Team Leader, you’ll be the first point of contact for Melbourne office staff, providing responsive, high-quality technical support across a broad range of systems and technologies. You’ll gain hands-on experience in an enterprise Microsoft environment within a regulated setting, with clear pathways to grow into Level 2 and beyond. Key responsibilities include: 

• Providing first-line technical support for Microsoft 365, Windows 11 workstations, and business applications
• Responding promptly to service desk tickets and user requests
• Troubleshooting hardware, software, and connectivity issues
• Assisting with workstation deployments, replacements, and equipment setup
• Supporting mobile device configuration and troubleshooting (iOS and Android)
• Maintaining accurate records of IT assets, incidents, and resolutions in line with ISO27001 requirements
• Adhering to ASIC regulatory requirements and internal compliance policies
• Communicating clearly with users at all levels and building positive relationships across the business

About You 

We’re keen to hear from IT professionals who genuinely enjoy helping people solve problems and thrive in a varied, fast-paced environment. You’re a quick learner who takes pride in delivering excellent service and understands that in a financial services setting, professionalism and discretion matter just as much as technical ability. 

Key to your success in the role will be: 

• Minimum 2 years of professional IT support experience (helpdesk, service desk, or similar)
• A relevant IT qualification (Diploma, Certificate IV, or equivalent)
• Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Experience supporting Windows 10/11 desktop environments
• Understanding of basic networking concepts (Wi-Fi, VPN, connectivity troubleshooting)
• Excellent communication skills and a customer-first mindset
• Professional presentation suited to a corporate environment

Highly regarded but not required: 

• Experience with Microsoft Intune or other endpoint management platforms
• Previous experience in financial services, banking, or other regulated industries
• Relevant Microsoft certifications (MS-900, MD-102, or similar)
• ITIL Foundation or other service management framework knowledge
• Exposure to ISO27001 or ASIC compliance frameworks

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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