AI Engagement Specialist

Job Description

Responsibilities

What Youll Do

First 30 Days: Foundation & Account Understanding

• Develop a strong understanding of GoMLs Generative AI, LLM, Agentic AI, AI/ML, and Data Engineering offerings, customers, engagement model, and delivery processes.
• Understand active accounts, projects, signed Statements of Work, customer goals, use cases, milestones, stakeholders, renewal timelines, risks, and expansion opportunities.
• Learn how Sales, Pre-Sales, Delivery, Engineering, and Leadership collaborate across customer engagements.
• Familiarize yourself with customer technical environments, infrastructure, data, access, security, and support dependencies.
• Build strong internal relationships and understand GoMLs communication, documentation, escalation, and customer engagement standards.
• Review existing project updates, engagement cadences, UAT plans, adoption status, account health, and customer feedback.

First 60 Days: Customer Engagement & Delivery Alignment

• Become the primary point of contact for assigned customer accounts and own communication, stakeholder engagement, and relationship management.
• Establish regular customer check-ins, project status meetings, stakeholder updates, and business reviews.
• Build trusted relationships across customer business, technical, operations, and leadership teams.
• Participate in Sales-to-Delivery handovers and ensure smooth project onboarding.
• Review Statements of Work and ensure delivery remains aligned with agreed scope, outcomes, timelines, and customer expectations.
• Reconfirm project goals, dependencies, success criteria, communication preferences, timelines, and stakeholder responsibilities.
• Validate business, data, technical, infrastructure, security, DevOps, access, and support prerequisites before execution.
• Assess customer technical readiness and identify areas where additional GoML support may be required.
• Partner with Delivery and Engineering to track progress, resolve blockers, and meet customer commitments.
• Identify customer concerns, delivery risks, dependencies, and scope gaps early and coordinate resolution.
• Support UAT planning by aligning customer owners, testing expectations, timelines, sign-offs, and delivery support.
• Maintain accurate account plans, stakeholder maps, project updates, risks, and mitigation plans.
• Track account health, satisfaction, adoption, escalations, renewal timelines, and growth opportunities.
• Clearly communicate customer insights, delivery challenges, risks, and opportunities internally.

First 180 Days: Strategic Ownership, Adoption & Growth

• Own a portfolio of strategic accounts and drive customer satisfaction, retention, adoption, renewals, and expansion.
• Act as the customer champion internally, ensuring customer goals, priorities, expectations, and concerns are understood across teams.
• Maintain living account plans covering goals, use cases, stakeholders, active projects, risks, dependencies, adoption, commercial milestones, renewals, and growth opportunities.
• Ensure continued alignment between signed scope, solution delivery, customer expectations, and measurable business outcomes.
• Identify early warning signs of dissatisfaction, delivery delays, adoption challenges, project risks, or churn and coordinate mitigation plans.
• Build multi-threaded relationships across customer organizations to reduce dependency on individual stakeholders.
• Conduct structured customer and business reviews covering performance, satisfaction, adoption, risks, value realization, and future priorities.
• Help customers adopt, operationalize, and scale AI, ML, Generative AI, and Data Engineering solutions.
• Support post-deployment engagement and ensure solutions continue delivering measurable value.
• Track UAT completion, customer sign-offs, deployment readiness, adoption, and post-production support needs.
• Identify new use cases, business challenges, and expansion opportunities.
• Partner with Sales and Pre-Sales to qualify expansion opportunities, manage renewals, support commercial discussions, and shape long-term account strategy.
• Provide structured customer feedback to Engineering, Delivery, and Leadership to influence solution and roadmap priorities.
• Develop and improve repeatable practices for customer engagement, handovers, project readiness, UAT, risk management, adoption, account reviews, and customer success.
• Continuously improve customer experience, internal coordination, delivery alignment, retention, and account growth.

What You Bring

Must-Have

• 36 years of experience in customer-facing roles such as Account Management, Customer Success, Business Analysis, Engagement Management, Client Services, Program Management, or Project Management.
• Experience managing multiple customer accounts, projects, or strategic engagements.
• Strong experience collaborating with Sales, Pre-Sales, Delivery, Engineering, Product, and Leadership teams.
• Ability to understand customer business and technical requirements and translate them into clear execution plans.
• Experience reviewing project scope, deliverables, timelines, dependencies, risks, and/or Statements of Work.
• Strong communication skills across business, technical, operational, procurement, and executive stakeholders.
• Experience managing customer expectations, project risks, escalations, account health, satisfaction, renewals, and/or expansion opportunities.
• Strong stakeholder management, relationship-building, problem-solving, and conflict-resolution skills.
• Ability to balance customer expectations with delivery capacity, project scope, and internal priorities.
• Strong ownership with the ability to independently drive actions, follow-ups, and outcomes.
• Ability to manage ambiguity, prioritize effectively, and operate in a fast-paced environment.
• Excellent verbal, written, presentation, and documentation skills.

Nice-to-Have

• Experience in SaaS, technology services, AI, ML, Generative AI, Data Engineering, analytics, cloud, or operations-heavy businesses.
• Experience managing enterprise or mid-market customers.
• Experience with technology implementation, consulting, managed services, or project-based engagements.
• Familiarity with CRM, customer success, project management, or delivery tracking platforms.
• Exposure to solution scoping, proposals, pricing, commercial discussions, renewals, or contract expansion.
• Experience conducting business reviews, creating account plans, managing stakeholder maps, and presenting account insights.
• Familiarity with UAT, technical dependencies, infrastructure readiness, DevOps requirements, and deployment processes.
• Experience working with remote, global, or distributed teams and customers

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru