Account Manager – Client Services

Job Description

Responsibilities

Client Issue Resolution & Problem Solving

• Take ownership of client issues and drive them through resolution
• Manage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issues
• Communicate directly with clients to understand concerns, set expectations, and determine next steps
• Coordinate with recruitment, leadership, and other team members to resolve problems quickly
• Handle sensitive or difficult conversations professionally while maintaining strong client relationships

Client Onboarding & Handover

• Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
• Confirm and document client requirements, expectations, and timelines for the internal team
• Set the tone for a professional, organized client experience from day one

Client Communication & Retention

• Serve as the main point of contact for clients through recruitment, placement, and beyond
• Run regular check-ins and updates on search progress, interviews, and next steps
• Answer client questions with clear guidance on process, documentation, and timelines
• Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
• Keep clients seeing as a reliable long-term partner

Interview & Recruitment Coordination

• Coordinate interview scheduling between clients, candidates, and recruiters
• Monitor client interviews to ensure attendance
• Jump in on scheduling, access, or technical issues in real time
• Collect post-interview feedback and share it clearly with the team

What We’re Looking For

Required

• 3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
• Experience working with U.S.-based clients or companies
• Excellent written and verbal English communication skills
• Strong organization and follow-through across multiple clients, tasks, and conversations
• Comfortable leading client calls and handling difficult or sensitive conversations professionally
• Strong judgment and problem-solving ability when dealing with unhappy clients, employee issues, or situations without an obvious answer
• High attention to detail with documentation, scheduling, and process management
• Proactive, dependable, and able to take ownership without needing constant reminders

Preferred

• Experience in staffing, HR, recruitment, outsourcing, BPO, or remote team management
• Experience supporting SMB clients in the U.S.
• Familiarity with CRM, ATS, project management, or client communication tools
• Experience coordinating interviews, onboarding, or service delivery processes
• Experience handling client escalations, employee performance issues, or other high-touch problem resolution
• Background in operations, executive support, or customer success

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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