Account Manager

Job Description

Responsibilities:

• Assisting with client onboarding process and performing demos
• Maintaining and improving relationships with existing clients
• Communicating rates and our billing process
• Auditing current CRM database and updating for accuracy
• Identifying accounts where the product is underutilized
• Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products
• Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer
• Provide high-level customer support, documenting solutions, de-escalating issues maintaining customer satisfaction
• Communicating with CSR 12 for improvements in customer responses handling
• Track and communicate software feature requests
• Upsell/Cross-sell additional products to our client base

Requirements:

• Excellent problem-solving skills
• Ability to take the initiative and make decisions
• Excellent communication skills
• Ability to multi-task and be flexible to accommodate the needs of the team
• Team player attitude and strong work ethic
• High level of organizational skills and attention to detail
• Good follow-through and troubleshooting skills
• Able to work collaboratively with a team and independently without supervision
• Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems
• Proficient with Microsoft Excel
• 2 or more years of customer service/Account management experience

Huge Plus:

• Experience in the entertainment/ticketing industry
• Ability to travel occasionally to meet clients and attend trade shows
• Experience with Hubspot or another CRM

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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