Account Manager

Job Description

Responsibilities

• Manage and nurture relationships with existing clients.
• Act as the primary point of contact for customer communication.
• Understand client business goals and identify growth opportunities.
• Ensure customer satisfaction and timely issue resolution.
• Conduct regular business reviews and account health checks.
• Drive account renewals, upselling, and cross-selling opportunities.
• Coordinate with internal teams to ensure successful project delivery.
• Maintain CRM records and prepare account reports.
  

Pre-Sales Responsibilities

• Understand customer requirements and business challenges.
• Conduct discovery calls and requirement-gathering sessions.
• Prepare proposals, presentations, and solution documents.
• Work closely with technical teams to design suitable solutions.
• Deliver product demonstrations and client presentations.
• Respond to RFPs, RFIs, and tender documents.
• Estimate project scope, effort, timelines, and pricing.
• Support the sales team during negotiations and deal closures.
  

Key Skills Required

• Client Relationship Management
• Solution Selling
• Business Analysis
• Proposal Writing
• Presentation & Communication Skills
• Negotiation & Stakeholder Management
• CRM Tools (HubSpot, Salesforce, Zoho, etc.)
• IT Services/Product Knowledge
  

Key KPIs

• Customer Retention Rate
• Account Revenue Growth
• Upsell/Cross-sell Revenue
• Customer Satisfaction (CSAT)
• Proposal-to-Win Ratio
• Deal Closure Rate
• Renewal Success Rate
• Client Meeting and Engagement Metrics

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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