Account Manager

Job Description

Responsibilities

• Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.

• Proactively identify business goals and align them with platform capabilities.

• Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.

• Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.

• Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.

• Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.

• Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.

• Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.

Required Skills & Qualifications

• 3 to 10 plus years in Customer Success, Account Management, or a similar customer facing technical role with enterprise SaaS products.

• Deep knowledge of Unified Endpoint Management (UEM) platforms.

• Proven ability to translate complex data insights into actionable retention and growth strategies. • Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.

• Comfortable with data analysis, dashboards, and customer health metrics.

• Ability to manage multiple accounts and prioritize tasks effectively.

• Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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