Customer Support Executive

Job Description

Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Identify customer needs and assist them in using specific features or services.
• Collaborate with other departments to ensure seamless customer service.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Assist in creating reports on customer feedback and service trends.
  Requirements and Skills:
  • Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to multi\-task, prioritize, and manage time effectively.
  • Strong problem\-solving skills and attention to detail.
  • Proficiency in Microsoft Office Suite and customer service software.
  • Ability to work independently and as part of a team.
  • [Educational Requirement: B.Sc computer science, BCA or any relevant degree

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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