UX Designer

Job Description

Responsibilities

User Experience Strategy & Design

• Lead the UX design process from discovery through delivery for complex enrollment, payment and learning features.
• Translate business goals, customer needs, and technical constraints into intuitive user experiences.
• Create user flows, journey maps, wireframes, prototypes, interaction designs, and high-fidelity mockups.
• Design for scalability across global markets, user segments, and learning scenarios.
• Define and maintain design patterns that align with established design systems and accessibility standards.

Cross-Functional Collaboration

• Partner with Product Managers to shape product vision, roadmap priorities, and feature strategies.
• Collaborate with Engineering teams to ensure design feasibility and quality implementation.
• Work alongside Market Researchers, Instructional Designers and University Partners to gather insights through user interviews, usability testing, and behavioral data.
• Present design concepts and rationale to executive stakeholders and leadership teams.

Customer-Centered Design

• Champion user-centered design practices across the organization.
• Use qualitative and quantitative data to identify customer pain points and opportunities.
• Validate designs through iterative testing and feedback loops.
• Drive improvements in usability, adoption, satisfaction, and business outcomes.

Leadership & Influence

• Promote design excellence and best practices across teams and geographies.
• Influence cross-functional decision-making through strong storytelling, facilitation, and communication skills.
• Help evolve UX processes, accessibility standards, and design governance frameworks.

Required Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, Psychology, Computer Science, or related field, or equivalent practical experience.
• 6+ years of professional UX design experience, including experience designing complex digital products or enterprise software.
• Strong portfolio demonstrating end-to-end design process, problem-solving, and measurable business impact.
• Expertise in user-centered design methodologies and interaction design principles.
• Proficiency with industry-standard design and prototyping tools such as Figma, Adobe Creative Suite, or similar.
• Experience collaborating closely with Product Management and Engineering teams in agile environments.
• Strong communication, presentation, and stakeholder management skills.
• Experience designing for accessibility and inclusive user experiences.

Preferred Qualifications

• Experience supporting global products across multiple regions and cultures.
• Experience designing for LMS, data-intensive, or workflow-driven applications.
• Knowledge of design systems and component libraries.
• Familiarity with UX research methodologies and analytics platforms.
• Experience working within large matrixed organizations.
• Experience leveraging AI-powered design tools and designing AI-enabled user experiences.

Success Measures

In this role, success will be measured by:

• Improvements in user satisfaction and usability metrics.
• Increased product adoption and engagement.
• Quality and consistency of user experiences across the product portfolio.
• Ability to influence product strategy and business outcomes.
• Effective collaboration across global teams and stakeholders.
• Contributions to the maturity of design practices within the organization.

What You’ll Bring

• A passion for solving complex customer and business problems.
• Strong systems thinking and the ability to simplify complexity.
• A balance of strategic vision and hands-on execution.
• Curiosity, empathy, and a growth mindset.
• Ability to thrive in a fast-paced, collaborative, global environment

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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