E-commerce Operations & Customer Support Executive

Job Description

Responsibilities:

• Manage day-to-day e-commerce and operational activities
• Manage and process orders through Shopify
• Respond to customer enquiries and provide excellent customer support
• Coordinate order processing, fulfilment, shipping, and delivery-related tasks
• Assist with Shopify product, order, customer, and store management
• Handle customer issues, returns, exchanges, and order-related queries
• Support general e-commerce and administrative tasks
• Communicate effectively with customers, suppliers, shipping partners, and team members
• Identify operational issues and help find practical solutions
• Help ensure a smooth and positive customer experience

Ideal Candidate:

• Previous experience working with e-commerce platforms, specifically Shopify, is required
• Good understanding of Shopify order management and day-to-day store operations
• Previous experience in e-commerce operations, customer support, or online retail
• Strong communication and customer service skills
• Well-organised and able to manage multiple tasks efficiently
• Good problem-solving skills and strong attention to detail
• Comfortable working with online tools, systems, and e-commerce software
• Able to work independently and take ownership of assigned tasks
• Positive attitude, willingness to learn, and ability to work as part of a team

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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