Content Evaluator || Customer Support 

Job Description

Responsibilities

• Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Halucination, Compliance, Tone, and Handoff).
• Intent & Fact Verification: Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI.
• Quality Assurance: Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets.
• Performance Targets: Deliver precise evaluations within a fast-p

aced daily turnaround cycle (~45-minute average handle time per job).

Required Qualifications & Skills

• Customer Service Background: Prior experience in customer service, cal centers, retail, or handling customer communications via email, chat, or phone (highly prioritized).
• English Proficiency: Exceptional written English skils with a strong command of tone, brand voice, grammar, and nuance.
• Analytical Precision: Ability to strictly fo low multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation. Tech Adaptability: Comfort using dedicated web-based tools and labeling interfaces.

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