Customer Support Executive 

Job Description

Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call or customer support role is a plus.
• Freshers and experience both can apply.
• Minimum education: Graduate.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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