Engineer 

Job Description

Responsibilities:

Overall responsibility: Technical and Operational validation. Acting as a technical and operational interface with other departments and 3rd parties, representing the GTT Enterprise Operations Center team. Break/fix support for customer services across the GTTs international network. Owns incidents, resolves them swiftly and drives through to final fix, while working with customers and other internal and external teams as appropriate. Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues. Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently. Communication and documentation of customer and service-specific support information. Pro-active problem management, based on technical and trend analysis, to ensure service stability and take preventative action taken where possible. Configuration of network elements and migration of services. Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network.

Experience Required:

Minimum 4 years of experience, within operations of a Telco, Service Provider or other similar environment.

General knowledge of telecom industry and standards. Excellent fault diagnostics and troubleshooting abilities.

Strong understanding and demonstrable experience with SD-WAN, Security and SASE products, from various vendors VMware Velocloud, SilverPeak/Aruba, Palo Alto, Fortinet and others.

Strong understanding and demonstrable experience with routing protocols (BGP, ISIS, OSPF, EIGRP) in a Service Provider environment.

Strong understanding and demonstrable experience with L2 technologies (VLANs, Q-in-Q, Trunks, VTP, Spanning-tree protocols, Aggregation/LACP) in a Service Provider environment.

Strong understanding and demonstrable experience with MPLS, L3VPN & L2VPN solutions.

Strong Cisco hardware and IOS knowledge is a benefit.

Strong Juniper and JUNOS knowledge is a benefit.

Basic knowledge of UNIX tools and operations.

Qualification: Cisco CCNS/CCNP, Juniper JNCIS/JNCIP, Fortinet FCS/FCP, Palo Alto PCNSE/PCCSE, or other similar training & certification, for this level of qualification, is an advantage.

Person Specification:

Professional, structured and proactive approach

Self-motivated, with excellent interpersonal and communication skills

Positive and approachable team player

Calm and productive under pressure

Detail-oriented and organised approach to work

Efficient and productive, with good time management skills

Able to resolve problems quickly and effectively

Able to work in a team with little supervision and using own initiative

Highly service oriented with strong customer-facing skills

Flexible approach: able to work under pressure and occasional extended hours

Pro-active approach towards problems presented

Strong team spirit

Able to make decisions, follow support procedures, prioritise tasks

Able to handle multiple support tickets in a professional manner

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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