Assistant Manager / Manager – Academic Delivery

Job Description

Responsibilities:

Partnership & Stakeholder Management

Manage internal and external stakeholders by maintaining healthy relationships across

Outreach, Admissions, Design, University Partnerships, and Services Delivery.

Collaborate with university partners by providing updates on program performance, addressing

delivery-related questions, and ensuring alignment with partner expectations.

Provide relevant information on the health of the program to cross-functional stakeholders and

university partners.

Program Management

Own and effectively manage the learner (customer) journey, focused on satisfaction and completion.

Ensure course launch is ready to go live, including quality control, writing participant communications, and planning live sessions.

Oversee course leaders, including interviewing, onboarding, training, and performance management for the courses they deliver.

Manage escalated learner requests from the program support team and swiftly resolve problems in course deployment as they occur.

Analyze learner feedback and course results to recommend design or process improvements for

future iterations.

Own and track key performance indicators that measure learner engagement, including program completion, satisfaction, course leader ratings, withdrawals, and deferrals.

Make timely and sound decisions and tradeoffs that always prioritize the learner experience.

Project Management

Propose and develop solutions to continuously improve the overall learner experience.

Establish and maintain scalable, efficient processes for program delivery.

Work cross-functionally and proactively to improve program delivery processes.

Required Skills & Qualifications:

• 4+ years of experience in Project or Program Management, preferably within the Education industry.
• Exceptional English communication skills, both written and verbal.
• Bachelors degree or an equivalent qualification.
• Experience in delivering online courses or educational programs.
• Experience hiring and managing course leaders, teaching assistants, faculty, or other instructional staff.
• Experience analyzing large volumes of data, synthesizing insights, and making recommendations.
• Self-starter with strong organizational skills and attention to detail.
• Strong interpersonal and English communication skills.
• Growth mindset with a comfort level navigating change and building processes.
• Ability to operate independently as part of a remote team, building trust and strong relationships.
• Flexibility to work hours to coordinate with a global team.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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