BACKUP ENGINEER

Job Description

Responsibilities

Backup Platform Administration

• Configure and operate AvePoint for Microsoft 365 protection across Exchange Online, SharePoint Online, OneDrive and Teams, including retention policies, job scheduling and restore requests.
• Administer Azure Backup and Recovery Services vaults covering Azure virtual machines, Azure Files, SQL in Azure VMs and on-premises workloads through the MARS and MABS agents.
• Operate Meeza Backup for the client environments it protects, maintaining job schedules, retention settings and capacity within agreed limits.
• Onboard new workloads and clients into the appropriate protection platform, and decommission protection cleanly when services are retired.
• Manage backup agents, credentials, connectivity and vault configuration, and keep protection policies aligned to each client’s agreed service levels.

Restore and Recoverability

• Perform restore operations on request and during incidents, from single-item and file-level recovery through to full server and virtual machine recovery.
• Run scheduled restore verification tests and disaster recovery drills, documenting the results as evidence that recovery point and recovery time objectives are achievable.
• Act as the recovery lead during data loss and ransomware events, working to a defined recovery sequence and keeping stakeholders informed throughout.
• Maintain and rehearse documented restore procedures for each protected workload type, so that recovery is repeatable and not dependent on one individual.

Monitoring, Capacity and Compliance

• Monitor daily backup jobs across all platforms, investigate failures and warnings, and resolve them before the next scheduled run wherever possible.
• Manage retention, immutability and storage consumption so that protection meets compliance requirements without uncontrolled cost growth.
• Forecast storage and capacity growth, and raise it with service delivery ahead of time rather than when a job starts failing.
• Support audit and compliance requests with evidence of protection coverage, retention settings and successful restore testing.
• Identify unprotected workloads and coverage gaps across client estates, and drive them to resolution.

Service Delivery, Automation and Documentation

• Raise, own and close change records for backup configuration changes, with tested implementation and rollback plans.
• Handle incidents, service requests and problem records within agreed SLA targets, keeping ticket records accurate and current.
• Produce monthly backup success and restore testing reporting for service delivery managers and client stakeholders, with clear commentary on exceptions.
• Automate reporting, remediation and routine health checks using PowerShell, and contribute reusable scripts to the team’s automation library.
• Maintain runbooks and as-built documentation, mentor junior engineers on backup practice, and improve the quality of shift handovers.
• Conduct root cause analysis on recurring backup failures and drive permanent fixes through the problem management process.
• Participate in the on-call rotation and provide out-of-hours support for recovery incidents.

Required Qualifications

• Bachelor’s degree in computer science, information technology or engineering, or equivalent practical experience.
• Four to seven years in infrastructure support, with at least three years focused on enterprise backup and recovery operations.
• Demonstrated backup and restore experience with AvePoint for Microsoft 365 protection.
• Hands-on administration of Azure Backup and Recovery Services vaults, including Azure VM, Azure Files and agent-based on-premises protection.
• A record of performing real restores under time pressure, not only configuring backup jobs.
• Solid Windows Server and Microsoft 365 administration knowledge, sufficient to understand what is being protected and how it is recovered.
• Practical understanding of recovery point and recovery time objectives, retention design and immutability.
• Working PowerShell scripting ability for reporting and bulk remediation.
• Experience working to formal ITIL processes for incident, problem and change management within a ticketing platform such as Jira Service Management or ServiceNow.
• Willingness to work rotational shifts, including nights and weekends, as part of a 24×7 support roster.
• Clear written and spoken English, with confidence in client-facing communication.

Preferred Qualifications

• Experience with Meeza Backup or comparable regional and service-provider backup platforms.
• Microsoft certification such as AZ-104, AZ-800, AZ-801 or MS-102.
• Experience with additional backup platforms such as Veeam, Commvault, Rubrik or Azure Site Recovery.
• Exposure to ransomware recovery planning, immutable and air-gapped backup design, or soft delete and multi-user authorisation controls.
• Experience protecting Linux workloads and database backups alongside Windows estates.
• Experience supporting multiple customer environments for a managed services or outsourcing provider, and ITIL 4 Foundation certification

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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