Customer Success Manager

Job Description

Job Description

• Own and lead strategic customer relationships, ensuring success through effective solutioning, value realization, and long-term partnership.
• Collaborate closely with internal teams including Product, Pre-Sales, and Customer Success to design and deliver solutions aligned to client needs.
• Use data and insights to identify optimization opportunities, drive adoption, and improve outcomes across customer touchpoints.
• Manage the full customer lifecycle with a focus on account growth, retention, and key success metrics (Adoption, CSAT, NPS).
• Engage confidently with enterprise stakeholders on both technical and business strategy topics, providing clear and actionable guidance.
• Own the success of customer projects, working with cross-functional teams to resolve issues and exceed expectations.
• Develop and execute customer success strategies aligned to client objectives and broader business goals.
• Provide leadership in client discussions by balancing technical depth with business context and outcome-driven thinking.
• Track, analyze, and communicate progress using a data-driven approach, continuously refining success strategies.
• Act as an escalation point for project-related risks or issues, ensuring timely resolution and sustained customer satisfaction.

The Successful Applicant

• 6+ years of experience in Customer Success, Account Management, or related roles with strong exposure to solutioning and technical engagement.
• Strong technical acumen with the ability to understand complex products, architect solutions, and solve business problems.
• Proven experience driving customer retention and success through consultative, solution-oriented conversations.
• High comfort with data-able to analyze trends, derive insights, and present recommendations to senior stakeholders.
• Excellent communication skills with demonstrated maturity, professionalism, and tact in complex client environments.
• Prior Customer Success experience preferred, though candidates with strong technical account management backgrounds are welcome.
• Proactive, consultative mindset with the ability to guide customers toward long-term success.
• Strong collaboration and informal leadership skills, with the ability to influence across functions.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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