Marketplace Specialist

Job Description

Responsibilities:

Account Health & Compliance

• Own end-to-end resolution of Amazon account-health issues, policy violations, and compliance escalations.
• Monitor account performance and compliance dashboards to identify risk signals early.
• Lead listing reinstatement and account recovery efforts following policy or compliance restrictions.
• Prepare and maintain documentation for restricted, regulated, and compliance-sensitive products.
• Track Amazon policy changes and translate them into practical team guidance and action items.

Customer Experience & Case Management

• Manage daily customer-facing queues, including buyer messages, returns, and feedback, within time-sensitive service-level expectations.
• Resolve customer claims and guarantee cases using appropriate Amazon processes.
• Analyze complaint and return patterns to identify root causes and prevention opportunities.

Cross-Functional Operations & SOPs

• Triage new and unassigned marketplace issues, resolving them directly or routing them to the appropriate owner.
• Act as a cross-functional escalation point for marketplace operations issues, coordinating across Catalog, FBA, Pricing, SEO, and Sales teams.
• Share customer and marketplace insights with other teams to prevent recurring issues.
• Maintain and improve SOPs, reference materials, and escalation processes (e.g., in Asana or similar tools).

Qualifications:

• 3+ years of experience in Amazon Seller Central, marketplace operations, e-commerce operations.
• Hands-on experience managing Amazon account health, policy compliance programs, customer-facing workflows, or listing escalations.
• Strong written communication and case-management skills, particularly for preparing appeals, reinstatement documentation, and buyer messages.
• Ability to research Amazon policies and translate complex requirements into operational actions.
• Strong analytical and investigative problem-solving skills to unpack root causes of returns and compliance flags.
• Experience with restricted or regulated products is highly preferred.
• Strong organizational skills with the ability to manage multiple priorities and work under time-sensitive SLA requirements.
• Strong ownership, follow-through, and the ability to coordinate seamlessly across various internal teams.
• Experience creating and maintaining SOPs and escalation playbooks

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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