Account Management, Manager

Job Description

Accountabilities

• Lead, mentor, and manage a team of Account Managers, supporting their professional development, performance, engagement, and achievement of team objectives.
• Develop and execute strategic account plans designed to retain and grow a portfolio of key client accounts, with a focus on long-term relationships, customer satisfaction, and customer lifetime value.
• Serve as a senior escalation point for client issues, ensuring concerns are addressed promptly and effectively while maintaining strong levels of customer satisfaction and trust.
• Proactively identify upselling, cross-selling, renewal, and expansion opportunities by understanding evolving client needs and aligning them with relevant products and services.
• Monitor account health and client performance metrics, analyze trends, and prepare regular reports that provide actionable insights and support informed account decisions.
• Collaborate closely with Sales, Marketing, Product Development, Support, and other internal teams to deliver seamless client experiences and achieve broader business objectives.
• Lead negotiations related to contracts, renewals, and service agreements, balancing client needs with sustainable commercial outcomes.
• Stay informed about industry developments, competitive dynamics, and client-specific business challenges in order to provide relevant strategic guidance and solutions.
• Represent the organization in important client meetings, presentations, and relevant industry events, strengthening relationships and identifying opportunities for deeper engagement.
  

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is required, while an MBA is considered an advantage.
• At least 7 years of experience in account management, client success, or a similar client-facing function is required, including at least 3 years in a leadership or managerial capacity.
• Demonstrated success managing and growing key client accounts within a B2B SaaS, technology, or comparable digital services environment is essential.
• Strong understanding of web hosting, domain registration, digital marketing, online services, or closely related technology solutions is highly valuable.
• Exceptional communication, negotiation, and presentation skills are required, with the ability to explain complex products and solutions clearly and persuasively to different audiences.
• Proven ability to build and maintain strong relationships with diverse stakeholders, including senior client contacts and internal business leaders.
• Strong analytical and problem-solving capabilities are important, along with a data-driven approach to account planning, customer health, retention, and growth.
• Demonstrated ability to balance strategic thinking with hands-on execution in a fast-paced, dynamic business environment.
• A collaborative working style and the ability to operate independently while coordinating effectively with multiple internal teams are essential.
• Proficiency with CRM platforms such as Salesforce and strong working knowledge of Microsoft Office Suite are required

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