End User Compute

Job Description

Your Role

• Provide timely and effective technical assistance to end users.
• Initiating procurement of laptops and mobiles and manging local site stocks.
• Hardware management including asset tracking/management, and end-of-life disposal, break fix, enrolment, and provisioning of equipment
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot desktop and laptop devices.
• Manage device upgrades, patches, and updates to ensure compliance with company security policies.
• Install, configure, and troubleshoot printers and peripherals.
• Assist with network connectivity issues related to Wi-Fi and wired network problems.
• Assist with user account creation, modification, and deletion, access permissions and security groups.
• Raise procurement requests on behalf of the business.
  

Your Profile

NV security clearance is a mandatory requirement for this role.

Qualifications & Experience

• DC patching on a monthly basis, and ad hoc where required in accordance with vulnerability management policy; and
• Maintain and manage network and system architectures, including but not limited to:
• Firewalls.
• Network switches.
• Servers; and
• Storage
• Perform troubleshoot and resolve critical network and system related issues.
• Support root cause analysis and problem resolution efforts.
• Assess, plan, and implement changes to network and system infrastructure in accordance with technical change management policy.
• Collaborate with product principal to resolve complex issues.
• Perform routine maintenance tasks – daily health check and firmware updates to prevent disruption to business operations; and
• Document and maintain technical information, procedures, and knowledge, ensuring they are up to date.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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