Project Manager

Job Description

Responsibilities:

• Lead end-to-end implementation of credit union card program initiatives — new credit, debit, and prepaid program launches, card processor migrations, BIN conversions and reissues, EMV and contactless rollouts, and digital wallet enablement.
• Serve as a trusted liaison among credit union clients, card processors (e.g., PSCU, Co-op Solutions, Fiserv, FIS, Jack Henry), card networks (Visa, Mastercard), BIN sponsors, and internal teams — navigating complex scheme rules, PCI requirements, and integration landscapes.
• Execute and support card-related integrations across core banking, authorization and switching, fraud and dispute platforms, and digital banking channels, using tools such as SQL, Jira, and processor file specifications.
• Guide credit union clients in adapting card operations, dispute workflows, and member-facing communications to ensure smooth cutover and adoption.
• Interpret and validate contractual and scheme requirements (Visa and Mastercard rulebooks, PCI DSS, Reg E and Reg Z as applicable), ensuring project scope and deliverables stay aligned with both client expectations and network obligations.
• Develop and maintain detailed project plans — including BIN readiness, test card provisioning, network certification timelines, vendor dependencies, and go-live cutover runbooks.
• Manage project milestones and proactively address deviations — reissue delays, certification failures, settlement breaks — communicating changes and mitigations as needed.
• Draft and distribute regular status updates, biweekly progress reports, and leadership briefings covering mandate readiness, risk posture, and go-live forecasts.
• Implement communication plans that keep credit union executives, processor counterparts, and internal teams aligned across the full program lifecycle.
• Build and sustain strong relationships with credit union executives and card program owners, promoting confidence in cards approach.
• Analyze and synthesize large volumes of data from authorization, clearing, settlement, and dispute files to support go/no-go decisions and track implementation health.
• Demonstrate exceptional written and verbal communication, especially during high-pressure cutover weekends, scheme mandate windows, and live incidents.
• Actively manage multiple concurrent card programs, balancing fixed network deadlines against shifting client priorities.
• Partner closely with developers, product managers, card operations, fraud and risk, and member support teams to coordinate integration efforts and resolve issues.
• Coordinate readiness for Visa and Mastercard semiannual mandate releases and ensure credit union clients meet all applicable scheme deadlines.
• Performs other related duties as assigned.

Required Skills/ Abilities:

• Exceptional attention to detail with strong organizational skills.
• Excellent verbal and written communication abilities, including executive stakeholder engagement and cross-vendor issue resolution.
• Strong analytical, logical reasoning, and problem-solving capabilities, particularly against transaction and processor data.
• Proven ability to lead and motivate cross-functional teams,including external processors and networks, to deliver card projects against fixed deadlines.
• Deep understanding of project management principles applied to regulated, externally time-bound programs.
• Working knowledge of the card lifecycle (issuance, authorization, clearing, settlement, disputes, and chargebacks) and how each step appears in processor systems.
• Demonstrated expertise in financial services, particularly within credit union card programs and workflows.
• Capable of managing multiple complex card initiatives simultaneously in a fast-paced, scheme-mandate-driven environment.
• Familiarity with Visa and Mastercard rulebooks, scheme mandate cycles, PCI DSS, tokenization, 3-D Secure, and digital wallet provisioning (Apple Pay, Google Pay, Samsung Pay).
• Proficiency with project management platforms such as Jira, Smartsheet, or Microsoft Project.
• Comfortable with Google Workspace and SQL, and quick to learn processor- and network-specific tools (e.g., VROL, MasterCom, Visa Resolve Online, processor client portals).

Education and Experience:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• PMP, CSM, ETA CPP, AAP, or related certifications preferred.
• Three or more years of experience managing card program implementations, processor migrations, or payments integration projects.
• Two or more years working experience with card processors (e.g., PSCU, Co-op Solutions, Fiserv, FIS, Jack Henry) and/or core banking systems (Symitar, Corelation, Fiserv).
• Two or more years of previous experience working in or with a credit union, card processor, or fintech service provider.

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