English Gaming Support Agent

Job Description

Responsibilities

• You speak and write English at an advanced level (minimum C1).
• You are located in Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, or Peru.
• You have in-depth gaming knowledge and love anything related to video games.
• You own a modern gaming PC/laptop.
• You are a fast learner, take initiative and excel at troubleshooting.
• You have a dedicated quiet workspace located within your residence.
• (Optional) Experience in a Customer service environment is a plus. 

Technical requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
• A minimum of 8 GB RAM
• Windows 11 (All editions except Windows S Mode)
• A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
• A GPU with a G3D Rating of 4806, like GTX 760, or stronger
• 2 monitors
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer
  • Apple iOS 16.0 or newer

What we offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs.
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness.
• Innovative digital tools and comprehensive training, with access to our library of online training courses.
• Various learning and career development initiatives throughout the year.
• Fun employee engagement activities and participation in employee-lead communities such as Connect, Pride, Gamers, Women of , to name a few.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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