IT Systems Engineer

IT Technician
Remote
August 31, 2026
Full Time
Application ends: November 30, 2026
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Job Description

We are seeking Level 2/3 Systems Engineers to provide 24/7 technical support across our client environments. This role is ideal for professionals who enjoy resolving complex IT issues, delivering high-quality customer service, and working effectively in a fast-paced support setting. You will collaborate closely with subject matter experts, vendors, and technical specialists to deliver reliable, responsive frontline support and ensure strong outcomes for our clients.

  • Provide Level 2/3 troubleshooting, root-cause analysis, and escalation support across client network and infrastructure platforms.
  • Deliver advanced network engineering support across complex LAN/WAN environments, including routing and switching (VLANs, STP, OSPF/BGP fundamentals), firewall administration, VPNs, and end‑to‑end connectivity troubleshooting.
  • Diagnose and resolve performance, latency, and availability issues across multi-site and hybrid network architectures.
  • Execute scheduled maintenance and change activities, including server updates and patching, with strict adherence to change control, rollback planning, and pre‑/post‑maintenance validation.
  • Own incidents through to resolution, creating and managing tickets with clear prioritisation, detailed technical documentation, and actionable escalation notes.
  • Provide cross‑platform support encompassing Microsoft 365, endpoints, line‑of‑business applications, and enterprise networking, ensuring seamless integration and service continuity.
  • Demonstrated experience in an Level 2/3 Engineer Position or similar.
  • Ability to configure firewall rules, including port forwarding and basic network security concepts
  • Understanding of IP networking, including assigning and managing static IP addresses
  • Hands-on tinkering mindset — experience building or configuring projects on platforms such as Raspberry Pi or similar 
  • Experience installing and configuring virtualisation platforms (e.g. VMware or Hyper-V) from scratch, including home lab environments
  • Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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