Manager 

Job Description

Responsibilities

• 2+ years of direct people management experience, including performance management, coaching, employee development, talent planning, and performance reviews.
• Experience leading implementation, consulting, professional services, customer success, or customer delivery teams.
• Demonstrated ability to lead and motivate teams while balancing competing business priorities.
• Experience managing operational metrics such as utilization, capacity planning, resource forecasting, revenue, or service delivery performance.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and commitment to delivering high-quality customer outcomes.
• Ability to effectively collaborate and influence across multiple teams and stakeholder groups.

Preferred Qualifications

• Experience managing Professional Services, Implementation, Consulting, or Customer Success organizations.
• Experience supporting ERP, financial management, accounting, or SaaS software implementations.
• Knowledge of Financial Edge NXT, nonprofit financial operations, fund accounting, or comparable enterprise financial software solutions.
• Experience with utilization management, workforce planning, forecasting, and operational performance management.
• Experience managing customer escalations and executive-level stakeholder relationships.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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