Engineer

Job Description

Responsibilities

• Gather, analyze, and document partner business and technical requirements across integrations, migrations, reporting, and platform configurations
• Evaluate partner technical environments and recommend scalable, efficient solution approaches
• Lead technical discovery sessions, solution design discussions, proof of concepts, and implementation planning
• Support API integrations, email and web services implementations, migrations, and onboarding activities
• Collaborate with Product, Engineering, Operations, Support, and Project teams to align scope, dependencies, timelines, and technical requirements
• Translate partner needs into technical tasks, project plans, and implementation documentation
• Deliver technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholders
• Provide guidance on solution architecture, integrations, implementation strategies, and technical issue resolution
• Support ongoing partner relationships by troubleshooting technical and operational challenges as needed
• Stay informed on relevant technologies, products, hosting platforms, and industry trends 
• Support other tasks or projects as assigned to meet team and business needs

About you

• Experience working in Solutions Engineering, Technical Consulting, Sales Engineering, Technical Account Management, or similar customer-facing technical roles
• Strong understanding of technical solution design, integrations, implementation planning, and systems analysis
• Experience working with APIs, web services, migrations, onboarding projects, or platform implementations
• Ability to manage technical discussions with both technical and non-technical stakeholders
• Strong communication, documentation, presentation, and relationship-building skills
• Analytical and problem-solving mindset with strong organizational skills
• Familiarity with hosting, telecommunications, cloud services, email platforms, or web services environments is considered a strong plus
• Comfortable managing multiple projects, stakeholders, and technical priorities simultaneously
• Ability to quickly learn new technologies, systems, and partner environments
• Willingness to travel occasionally for partner discovery, implementation, or enablement activities when required 

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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