Customer Success Manager

Job Description

Responsibilities

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Product teams
• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact
• Build the Customer Success function at – shaping our approach, processes, systems and tooling that will define how we operate as we scale;
• Collaborating closely with our product teams to ensure what we build reflects what customers actually need
• Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success

This role will be right for you, if:

To succeed at you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building.

• You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).
• You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization
• You have a start-up mindset, with high levels of agency, drive and ambition
• Are comfortable in a fast-paced environment with high levels of ambiguity.
• You’re entrepreneurial and energized by building from the ground up.
• You’re motivated by ownership and the chance for accelerated career growth
• You’re analytically strong and a first principles thinker, when something isn’t working, you diagnose before you escalate
• You have the ability to work collaboratively in a cross-functional team environment
• Bonus: Experience from either the energy sector and/or API products

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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