Product Management 

Job Description

Responsibilities:

• Provide technical support for students daily over an online community forum
• Answer questions around course content over the forum and facilitate content for students who get stuck in learning
• Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges..etc)
• Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community
• Attend regular online meetings/ office hours with representatives through zoom, the online forum, or other medians if needed.
• Be responsive over close groups and discussions with representatives
• Encourage engagement through discussions, webinars, and technical activities.
• Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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