Product Operations Manager

Job Description

Responsibilities

Product Lifecycle Ownership

• Own and govern elements of the operating model for how Apps makes strategic product choices — from opportunity discovery through commercialization and post-launch measurement.
• Own the customer signal loop: design and maintain the systems and practices through which customer feedback, usage signals, and market insights flow into product decision-making across the team.
• Partner on the reinvention of our product development lifecycle (PDLC) around evidence-based design, AI integration, and outcome achievement.
• Reframe product roadmaps and delivery plans as distinct artifacts; design roadmap frameworks around outcomes and strategic themes aligned to our tooling (Aha!).
• Establish and maintain playbooks, templates, and best practices that create consistency and repeatability across the product team.

Decision Enablement & Tooling

• Support the launch, adoption, and ongoing optimization of Aha! as our product management platform — including training, onboarding, feedback channel setup, and experimentation capabilities.
• Identify and help build decision-support visualizations that surface product performance, delivery progress, and commercialization readiness signals across the portfolio.
• Champion responsible AI adoption within the Product team — educating and supporting the strategic use of AI tools throughout the product development lifecycle.
• Evaluate and introduce tools and automation that reduce decision fatigue and free product managers for high-value activities.

Business & Product Data Insights

• Define and maintain the standards, frameworks, and common language around product performance KPIs — ensuring metrics are meaningful, consistent, and integrated into the PDLC rather than treated as a post-launch afterthought.
• Establish the patterns and practices that make data-driven decision-making a team habit: KPI selection criteria, measurement checkpoints within the lifecycle, and guidelines for leading vs. lagging indicators.
• Partner with product analysts to ensure the right instrumentation, reporting, and visualization priorities are aligned to team needs — acting as the connective layer between product strategy and analytical execution.
• Support portfolio investment planning by building processes and frameworks for trade-off analysis and prioritization using market impact and business value as inputs.

Commercialization & Cross-Functional Coordination

• Build and maintain a repeatable commercialization framework for cross-functional coordination of go-to-market activities, aligned to our release process.
• Serve as a coordination point across Product, Engineering, Marketing, Sales, Professional Services, and Customer Success to ensure alignment on priorities, timelines, and dependencies.
• Deliver structured, executive-level updates that distill complex operational details into concise, action-oriented insights.

Practice Maturity & Enablement

• Design and run product management training programs — including skills assessments, practice area development, and structured learning — to build a future-ready Product Management team.
• Develop the curriculum, content, and frameworks that help product managers grow their craft: strategy, discovery, experimentation, commercialization, and AI proficiency.
• Lead onboarding programs for new product managers to ensure consistency in practices and accelerate ramp-up.
• Identify team-wide skill gaps and partner with leadership to prioritize development investments; track progress against maturity goals over time.
• Champion a culture of continuous improvement by synthesizing team feedback, retrospective themes, and industry trends into actionable practice improvements

Are you interested in this position?
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