Service Desk Coordinator – All IT Services

Job Description

This is an exciting opportunity for an organised, people-focused professional who enjoys keeping things moving and creating great experiences.

You will be the first point of contact for clients, visitors and suppliers, while coordinating day-to-day office operations and supporting the service delivery team. From managing calls and enquiries to dispatching engineers, coordinating deliveries and supporting new starters, you will be at the heart of the Brookvale office.

No IT experience is required, we are looking for someone with care, initiative, attention to detail and a genuine desire to look after people.

Responsibilities:

• Be the welcoming first point of contact for clients, visitors and suppliers.
• Answer calls, manage enquiries and ensure messages are actioned promptly.
• Coordinate and dispatch engineers for jobs.
• Keep the office, reception and meeting rooms organised and client-ready.
• Manage office supplies, IT stock, deliveries and couriers.
• Support new starter onboarding and office administration.
• Raise purchase orders, process invoices and track expenses.
• Support leadership with meetings, diaries, travel and ad hoc administration.
• Coordinate team events, celebrations and client WOW moments.

Skills required

• Highly organised with strong attention to detail.
• Warm, confident and professional communication style.
• Customer-focused with a genuine passion for helping people.
• Proactive, reliable and comfortable taking ownership.
• Able to juggle competing priorities in a busy environment.
• Calm and solutions-focused when things don’t go to plan.
• Strong administrative skills and confidence learning new systems.
• Previous experience in administration, reception, customer service or coordination is advantageous.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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