Executive- Customer Service

Job Description

Responsibilities:

1. Make outbound calls to US customers regarding overdue payments.
2. Communicate professionally to collect outstanding dues.
3. Negotiate repayment plans as per company policies.
4. Maintain accurate records of customer conversations and payment commitments.
5. Update customer information and collection status in the system.
6. Resolve customer queries related to payments and accounts.
7. Achieve daily and monthly collection targets while maintaining quality standards.
8. Follow company policies and compliance guidelines during customer interactions.
9. Coordinate with internal teams to resolve customer concerns.

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