Data Operations Senior Analyst

Job Description

Responsibilities

• Ensure the accurate and timely delivery of addition, change and de-activation of master data records in accordance with SLAs. Types of records include but not limited to customer master, material master, vendor master and finance master
• Ensure data input is consistent with the data standards and meets the required levels of completeness
• Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy
• Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed
• Ensure that all supplier research and searches are completed and clearly documented
• Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority
• Complete follow-up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case
• Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and internal FBT teams
• Participate actively in process improvements on vendors/customer call back processes including innovations through digitalisation and process improvements.
• Identify and implement process and solution requirements for the master data management process
• Regularly track and resolve outstanding master data management issues. Based on agreed trigger points, further raise to higher levels of authority for solution or direction and feedback
• Identify and contribute to the improvement of defective trends or areas of process performance weakness in the end to end process
• Help manage a shared mailbox and tracker
• Perform other admin related tasks in the call backs space
• Perform other data operations-related activities as required
• Contribute towards the data enrichment process for the Data sub-tower on a continuous improvement cycle
• Primarily aligned to the US shift, with flexibility to support ANZ and Europe business hours as required.

Education & Experience

• Bachelor’s Degree in Management, Business, Finance, Accounting, or related field
• Minimum of 5- 8 years of experience managing a client-service oriented function with experience in
• DATA/Operations/Procurement / Supply chain or Finance field experience
• Sound experience in SAP and MDG is preferred
• Previous experience in data structures or data management/administration.
• Experience of working cross culturally and in an international environment
• Ability to communicate and influence across different levels in the organisation
• Engaging and collaborative way of working
• Resilient and experienced in working in multi-faceted environment
• Shared

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