Assistant Business Analytics Expert

Job Description

• Responsibilities
  • Prepare, develop and maintain daily, weekly and monthly reports for the Sales program, including KPI performance, revenue achievement, AMR performance, pipeline health and productivity tracking.
  • Build and maintain dashboards using Excel, Power BI, Tableau or other reporting tools to provide clear visibility of program performance and business trends.
  • Analyse actual performance against target and highlight key variances, gaps, risks and areas requiring attention.
  • Support monthly billing validation by reviewing performance data, target achievement, KPI results and related calculation logic.
  • Track and analyse MRR performance, AMR-level achievement, pipeline movement, opportunity status, conversion trends and other key sales performance indicators.
  • Perform data reconciliation across operational trackers, client reports, CRM exports, billing files and internal reporting templates to ensure accuracy and consistency.
  • Identify reporting gaps, data quality issues and process inefficiencies, and recommend improvements where required.
  • Prepare client-ready and management-ready reports, summaries and presentation inputs for business reviews, governance meetings and internal updates.
  • Work with Operations and Program leadership to provide insights that support performance improvement, resource planning and business decisions.
  • Ensure reports are delivered accurately and on time, especially during weekly performance reviews, month-end closing and billing cycles.
  • Support ad-hoc analysis and reporting requests from management, client stakeholders and internal teams.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

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