Senior Manager

Job Description

Responsibilities:

• Lead end-to-end operations of multiple Occupational Health Centres (OHCs), ensuring seamless service delivery and operational excellence.
• Build and maintain strong relationships with key client stakeholders, ensuring high customer satisfaction and long-term partnerships.
• Manage and mentor regional operations teams, including Doctors, Nurses, Customer Excellence Managers, and support staff.
• Drive adherence to service level agreements (SLAs), operational KPIs, quality standards, and regulatory compliance.
• Monitor centre performance through dashboards, MIS reports, audits, and operational reviews, implementing corrective actions where required.
• Identify operational gaps and implement process improvements to enhance efficiency, productivity, and customer experience.
• Collaborate with cross-functional teams including HR, Recruitment, Finance, Clinical Operations, Payroll, and Procurement to ensure smooth business operations.
• Lead workforce planning, onboarding, training, and performance management for operational teams.
• Oversee staffing, attendance, roster management, escalation handling, and issue resolution across client locations.
• Ensure compliance with company policies, statutory regulations, occupational health standards, and client-specific requirements.
• Drive employee engagement, retention initiatives, and a high-performance culture within the operations team.
• Support business growth through successful transitions of new client accounts, expansions, and operational readiness.
• Prepare and present business reviews, operational updates, and performance reports to senior leadership and clients.

Requirements:

• Bachelor’s degree in any discipline; MBA or Master’s in Healthcare Management is preferred.
• 812 years of experience in operations, customer success, client servicing, or healthcare operations.
• Proven experience in managing multiple client accounts and geographically distributed teams.
• Strong leadership, people management, and stakeholder management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Experience in healthcare services, occupational health, hospitals, diagnostics, or corporate wellness is highly preferred.
• Strong analytical skills with experience in MIS reporting, operational metrics, and performance management.
• Ability to manage multiple priorities and thrive in a fast-paced, client-centric environment.
• Proficiency in Microsoft Excel, PowerPoint, and operational reporting tools.
• Willingness to travel across client locations as required.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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