Administrator

Job Description

Responsibilities:

Learning Platform Administration & Operational Support

• Upload, publish, update, and retire learning assets within the LMS and related learning platforms.
• Support course configuration activities including metadata updates, enrollments, learning assignments, and version management.
• Process manual learner completions, assignment adjustments, and enrollment maintenance requests.
• Validate learning asset setup and learner accessibility prior to release or launch activities.
• Assist with operational platform cleanup and recurring administrative workflows.
• Learn and adapt to future LMS platform implementations and evolving operational processes.

Virtual Training & Learning Delivery Support

• Support virtual classroom and training session maintenance activities.
• Assist with learner attendance reconciliation and no-show cleanup processes.
• Coordinate training asset replacements and updates across learning environments.
• Provide support coverage during high-volume operational periods, including releases and organizational priorities.
• Validate that learning content is correctly deployed and functioning as intended before release milestones.

Learner & Trainer Support

• Serve as a secondary point of contact for LMS and training support questions through Teams channels and ticketing systems.
• Respond to common learner and trainer inquiries related to training access, enrollments, and course completion issues.
• Triage and escalate advanced technical or system issues to the Enterprise LMS Administrator or appropriate technical teams.
• Assist with ServiceNow ticket queue management and support request routing.

Are you interested in this position?
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