Specialist, Applications 

Job Description

Responsibilities

• Providing exceptional client service to users efficiently, effectively, with high quality and in a timely manner
• Apply your knowledge of the Research publishing and reporting tools and processes to effectively troubleshoot issues, think beyond the script and finding resolution and root cause analysis to solve or hand off issues appropriately
• Identify opportunities for tool improvements
• Closely collaborate with other technical support teams, operation teams as well as senior stakeholders worldwide
• Prepare and maintain user support documentation
• Prepare and maintain user training content and lead training session
• Become an SME in selective areas of the BTI business
• Take part in UAT Sessions

What you will need:

• 6 months-3 years relevant business experience in an extremely fast paced, production-dependent work environment preferably within or a similar Research or IT related environment.
• Bachelor s degree or equivalent level qualification in a related discipline preferred
• Be able to work the evening/night shift

Who you are:

• Demonstrated ability be able to troubleshoot and to think beyond the script
• Adaptable to learning new (home-grown) applications / databases
• Great collaborator: asking for help, providing coaching to others, providing / receiving feedback, effectively communicating using all of phone, email, TEAMs, webex, and more!
• Work with global team (different time zones, different personalities adaptable leadership / communication)
• Demonstrated ability to teach and relay ideas, engage clients and work in global teams
• Strong communication skills to be an effective collaborative team player, agility to work with and gain consensus among a wide variety of roles and personalities in a virtual global team.
• Excellent time management skills to manage a diverse and heavy workload, multiple tasks and deliverables, and make sound decisions within tight deadlines.
• Strong IT literacy and technology experience, with solid intermediate to advanced level skills in Excel, Word, PowerPoint and Outlook, technically astute and comfortable learning new technology

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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