Editing Quality Analyst

Job Description

Responsibilities

• End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs)
• Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision
• Checking and improving the quality of FLs (Freelancers) /IHEs (In-house Editors) through regular quality audits
• Monitoring trends and facilitating decision making related to FL/IHE quality
• Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis
• Attending to and resolving FL/IHE queries (English/content & editorial processes)
• Conduct training sessions for IHEs (English & in-house editorial processess

Operations Management

• Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations
• Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects
• Working in collaboration with our editors for special projects and consultations
• Ensuring continuous editor training and development
• Working on several developmental activities and projects for clients
• Working on data, analyses, and reports as and when required

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