Field Service Engineer

Job Description

Responsibilities

• Handle installation/ start-up of electric tools
• Executing Annual service agreements
• Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into QCM database
• Resolve issues of the specified territory and also be carry out day to day functions of service related job
• Ensure and meet the target response time
• Provide customer training for better up time of the product
• Co-ordinate with service sales team for proper execution of service plan
• Guide/Assist service Engineers to perform duties effectively
• Mange the key accounts directly and ensures customer satisfaction
• Arrange for customer presentations to improve product life cycle
• Co-ordinate with Project & Sales team for installation of machines allocated to service
• Analyse the problems and guide the team accordingly
• Ensure Safety Health and Environment” compliance at on site workshop
• Find out the red-flags and analyse the root cause for failures
• Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
• To handle and administer various different techniques of service processes with regard to IMS
• On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories.

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