Technical Services Analyst

IT Technician
Remote
July 14, 2026
Full Time
Application ends: October 13, 2026
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Job Description

Description

Kforce’s client in Charlotte, NC is seeking a detail-oriented and technically skilled Technical Services Analyst to support our in-gym systems and core business platforms. This role ensures system accuracy, smooth operations, and a positive experience for Franchise Partners and Members. Summary: The Technical Services Analyst specializes in in-gym technology platforms, including Mindbody, DOMO, LoopSpark, and the client’s App, while also providing Tier One and Tier Two support for retail and nutrition systems. Accountability:

  • Provide technical support for in-gym systems and core platforms
  • Troubleshoot and resolve system issues for Franchise Partners and members
  • Serve as escalation point for complex technical cases
  • Maintain and improve system processes and documentation
  • Support technology projects and new system implementations
  • Assist with cross system support including retail and nutrition platforms

In-Gym Technical Support (Tier 3 Focus):

  • Serve as the lead technical contact for operational platforms, including Mindbody, DOMO, and the App
  • Provide advanced troubleshooting, configuration, and process improvement across systems
  • Act as a liaison for system improvements and vendor collaboration

Cross-System Support (Tier 1 and 2):

  • Respond to and resolve inbound tickets related to B2B and B2C systems and orders
  • Escalate Tier 3 technical issues to the appropriate subject matter expert or vendor

System Optimization & Process Development:

  • Identify recurring issues and recommend scalable, system-level solutions
  • Contribute to technical documentation, SOPs, and internal knowledge bases

Project & Implementation Support:

  • Partner with HQ stakeholders to scope, test, and deploy technical projects that impact franchise operations
  • Provide user feedback and ensure field-readiness for new technology rollouts

Requirements

  • 2-4 years of experience in technical support, systems analysis, or a related role
  • Proven experience managing or supporting platforms such as CRMs, POS systems, or enterprise SaaS tools
  • Strong analytical and problem-solving skills with the ability to break down complex issues into actionable steps
  • Excellent communication skills; capable of translating technical concepts into clear, business friendly language
  • Familiarity with ITIL concepts and experience working on a structured service desk environment
  • Highly collaborative with the ability to work cross-functionally across business and technical teams
  • Detail oriented, process driven, and focused on delivering high quality, scalable solutions
  • A passion for empowering others through technology and process improvement

Preferred Qualifications:

  • Bachelor’s degree preferred
  • Experience using Zendesk or similar ticketing platform
  • Experience with Mindbody software
  • Experience with analytics or reporting tools such as DOMO
  • Knowledge of the fitness industry or franchise systems is a plus

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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