Data Analyst

Job Description

Your Main Responsibilities

Client onboarding and ongoing support:

• Assist clients and internal teams with data mapping questions and data validation tasks to ensure accurate and efficient data integration
• Help clients write and optimize monitoring scenarios, risk rules, and clearance rules to maximize the effectiveness of our product
• Attend client meetings to provide technical expertise and support, ensuring clients’ needs are addressed promptly and professionally
• Assist in troubleshooting various problems raised by clients, ensuring timely and effective resolution
• Assist with creating documentation and conducting training sessions to educate clients on how to write and optimize scenarios and rules effectively
• Assist with impact analysis for incidents to understand their effects and support the team in addressing and resolving these issues efficiently
  

Team-related tasks:

• Assist in analyzing the Customer Success team’s workload to identify trends and areas for improvement
• Assist in enhancing internal processes, contributing to increased efficiency and effectiveness within the team
• Ensure accuracy and reliability in scenario and rule validations
  

Product expertise:

• Develop and maintain a thorough understanding of our products, their features, and their applications to provide accurate and insightful support to clients
• Assist in enhancing and updating the scenario and rule libraries to ensure they remain comprehensive, accurate, and aligned with clients’ needs
  

Sales assistance:

• Occasionally attend sales calls to provide technical expertise and support, helping demonstrate the value and capabilities of our product to potential clients
• Assist with running tests during the sales cycle to showcase the capabilities and value of our product solutions to potential clients

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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