Technical Customer Support Manager

Job Description

Job Summary

The Technical Customer Support Manager (TCSM) acts as the primary technical advisor for customers and sales teams, providing expert consultation, supporting quotations, project execution, and post-sales technical assistance.

Responsibilities

• Provide technical sales support for machinery, equipment, spare parts, software, and service solutions to meet customer needs
• Lead technical discussions, presentations, and customer meetings alongside the Sales team to clarify product specifications and solutions
• Support preparation of quotations, order processing, and creation of technical documentation to ensure accurate customer proposals
• Coordinate with engineering and product specialists to resolve technical enquiries and design effective solutions
• Track project action items and ensure timely follow-up with all relevant stakeholders to maintain project momentum
• Communicate technical updates and project progress clearly across internal teams to align efforts
• Identify appropriate timing for specialist involvement during customer engagements to optimize technical support
• Gather market and competitor information to inform and support business development strategies
• Promote value-added solutions and technical differentiators to enhance customer satisfaction and sales outcomes
• Understand customer requirements thoroughly and recommend suitable technical solutions
• Monitor order fulfilment and provide ongoing support through delivery and post-sales activities to ensure customer success

Required competencies and certifications

• Degree in Engineering, Business, or a related discipline
• Minimum 3 years’ experience in technical sales, customer support, or engineering
• Proficiency with ERP and CRM systems such as SAP, Salesforce, or equivalent
• Willingness to travel when required

Preferred competencies and qualifications

• Strong presentation, communication, and stakeholder management skills demonstrated through leading customer engagements
• Ability to work effectively both independently and as part of a team
• Proficiency in English; additional languages are beneficial for supporting diverse customer interactions
• Strong analytical and problem-solving skills applied to managing technical challenges
• Ability to manage multiple priorities simultaneously in a dynamic environment
• Customer-focused approach with a results-oriented mindset
• Professional work ethic and strong sense of responsibility

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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