Sales Associate

Job Description

Responsibilities

• Handle inbound leads and enquiries via phone, email, chat, and CRM, qualifying prospects and converting them into confirmed bookings.
• Proactively make outbound calls to follow up leads, nurture prospects, provide quotes, and close sales.
• Present Move My Stuff services (packing, shifting, storage, add-ons) clearly and recommend suitable packages to meet customer needs.
• Manage the full sales cycle: lead qualification, quoting, negotiation, booking confirmation, payment collection/coordination, and handover to operations.
• Meet and exceed individual sales targets and contribute to team targets and conversion metrics.
• Maintain accurate records of customer interactions, quotes, bookings, and outcomes in the CRM/ticketing system.
• Coordinate with operations, dispatch, and partner teams to ensure seamless booking fulfilment and accurate availability information.
• Support service recovery where needed to preserve customer relationships and protect revenue.
• Monitor lead sources and recurring objections, sharing insights to improve pricing, scripts, and sales collateral.
• Participate in regular performance reviews, sales huddles, and training sessions to sharpen product knowledge and selling skills.

Skills and experience

• Minimum 2–4 years’ experience in direct sales, tele-sales, inside sales, or customer-facing roles, preferably in removals, logistics, home services, or related sectors.
• Proven track record of meeting or exceeding sales targets in a B2C environment.
• Strong verbal and written English communication skills; comfortable speaking with Australian customers in a clear, friendly, and professional manner.
• Excellent phone etiquette, active listening, persuasion, and negotiation skills.
• Ability to explain pricing, scopes of work, and value propositions simply and confidently.
• Comfortable working early morning shifts to align with the Australian market.
• Strong attention to detail, ability to multitask, and good time management.
• Familiarity with CRM platforms, quoting tools, and spreadsheets; ability to use these for pipeline and forecast management.
• Customer-first mindset, resilience under pressure, and a solution-oriented approach.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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