IT Operations Engineer

Job Description

About The Role

We’re looking for a hands-on IT Operations Specialist to keep our internal IT running smoothly — from access and accounts to devices, automations, and day-to-day user support. You’ll be the go-to person for employees worldwide and a key owner of our internal tooling and processes.

What You’ll Do

• Administer Okta, Google Workspace, JumpCloud, Atlassian/Jira, Notion and other internal applications.
• Build and maintain automations for routine internal IT processes.
• Design and deliver workflows for other teams and cross-department needs.
• Own the full employee lifecycle: prepare access and equipment for day one, and fully revoke access on departure.
• Manage the equipment lifecycle: ordering, worldwide delivery and return, repairs, and resale, including customs coordination.
• Receive and maintain returned devices.
• Manage devices via MDM; create and maintain policies, commands, and scripts.
• Maintain the Munki / Managed Software Center (internal Self Service “App Store”).
• Diagnose and resolve device and on-device service issues.
• Provide technical support to office and remote users through the ticketing system.
• Run monthly checks: Shadow IT, installed-application audits, and Munki updates.
• Reconcile access records against actual application access and support manager-led access reviews.
• Document processes and best practices.
• Support basic security tasks: access control and incidents such as phishing.
• Set up and maintain office network, printers, video cameras, and monitors.
• Source equipment suppliers, agree terms, and handle configuration requests.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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