CRM Developer

Job Description

Description

This role builds case management solutions, workflows, integrations, and automation to support modern customer service operations. Key Responsibilities:

• Configure and develop solutions across CSM / CRM and FSM modules
• Build case management components, forms, workflows, and service catalogs
• Develop automation using Flow Designer, scripting, and platform tools
• Create and maintain integrations (REST/SOAP, IntegrationHub)
• Support customer portals and self-service experiences
• Implement AI-enabled features (Now Assist, Virtual Agent where applicable)
• Troubleshoot, test, and support deployments and enhancements
• Collaborate with architects and BPCs to deliver scalable solutions

Requirements

Certifications:

• ServiceNow CSA
• ServiceNow CAD (preferred)
• CIS-CSM or FSM (nice to have)
• 5-8+ years of hands-on ServiceNow development experience
• Experience with CSM/CRM or case management platforms
• Experience building integrations and APIs

Strong skills in:

• JavaScript (server/client-side)
• Workflow/Flow Designer
• ServiceNow configuration and scripting

Preferred:

• Experience with Field Service Management (FSM)
• Exposure to AI-enabled workflows or automation
• Familiarity with CI/CD and DevOps practices

What Success Looks Like:

• High-quality, scalable CRM workflows and automation
• Increased efficiency and reduced manual effort in customer service processes

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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