UX Research & Designer

Job Description

Description

• Facilitate and support workshops and collaborative sessions across teams
• Advocate for and promote the value of user research and design throughout the software development lifecycle
• Communicate user needs and insights clearly across the organization
• Collaborate with business stakeholders, IT, product, marketing, design, and research teams to ensure insights drive measurable business impact
• Contribute to end-to-end customer journey research and strategy
• Work closely with UX and data teams to identify, explore, and validate user needs and market opportunities
• Create and validate new concepts and designs through user feedback sessions, testing, and iterative learning

Support and execute quantitative and qualitative research initiatives, including:

• Defining study objectives and methodologies
• Building project plans and timelines
• Designing and pre-testing surveys
• Managing third-party vendors or contractors
• Conducting analysis and delivering actionable insights and reports

Requirements

• Bachelor’s degree in a related field such as Human-Computer Interaction, Human Factors, Data Science, Interaction Design, Cognitive Science, Psychology, or equivalent practical experience
• 3+ years of experience in a UX, user research, or product-focused role
• Experience managing qualitative and quantitative research projects, including multi-phase initiatives
• Hands-on experience with design tools (Figma preferred)
• Familiarity with experience metrics and KPIs such as:
• Experience with research and survey platforms (e.g., Qualtrics, UserTesting or similar tools)
• Ability to translate insights into actionable recommendations and tell a compelling story around user needs

Core Competencies:

• Strong empathy and commitment to user-centered design and psychological safety
• Proven ability to communicate with and influence stakeholders at all levels
• Highly motivated problem-solver who is comfortable with ambiguity and complexity
• Ability to collaborate effectively with cross-functional teams, including product managers, designers, developers, marketers, and data professionals
• Maintains a user-first mindset while balancing business priorities and stakeholder goals
• Demonstrates a collaborative, adaptable, and proactive approach to project delivery

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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