Customer Support Executive

Job Description

Responsibilities

• Provide prompt and professional support to customers via live chat and email.
• Handle customer calls whenever required to resolve complex queries.
• Understand customer issues, troubleshoot basic problems, and provide accurate solutions.
• Collaborate with the engineering and product teams to investigate and resolve technical issues.
• Follow up with customers until their issues are fully resolved.
• Document customer interactions, bug reports, and feature requests accurately.
• Escalate critical issues to the appropriate teams while ensuring timely resolution.
• Maintain a high standard of customer satisfaction through clear, empathetic, and effective communication.
• Learn new product features and stay updated with product changes.

Requirements

• Previous experience in any customer-facing role (Customer Support, Customer Success, Technical Support, Sales Support, etc.) is mandatory.
• Prior experience working with a SaaS product will be a significant advantage.
• Excellent verbal and written communication skills in English are mandatory.
• Strong problem-solving and troubleshooting abilities.
• Ability to communicate technical concepts in a simple and customer-friendly manner.
• Comfortable working in rotational shifts (Any 9-hour shift between 12 PM and 12 AM IST).
• Self-motivated, organized, and capable of working independently in a remote environment.
• Basic understanding of CRM, ticketing, or helpdesk tools is a plus.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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