Customer Relationship Executive

Job Description

Responsibilities:

• Engage with users through calls, WhatsApp, and email, offering warm and effective support.
• Identify user needs and recommend the right membership plans with empathy and professionalism.
• Follow up with interested users and convert leads into premium memberships.
• Handle inbound and outbound calls, including Sunday ad responses.
• Schedule and coordinate video meets between users when required.
• Maintain detailed call records, user feedback, and follow-up updates in CRM tools or spreadsheets.
• Share insights from user conversations to help improve our services and communication strategy.
• Manage small WhatsApp communities or user groups to keep members informed and engaged.

Qualifications & Experience:

• Minimum 2 years of experience in Customer Support / Sales / Relationship Management (must).
• Prior experience in matrimony or marriage-related services is a strong advantage.
• Proven ability to convert inquiries into sales while maintaining a positive customer experience.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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