Senior Systems Engineer – Service Management

Job Description

What You’ll Do

The Systems Engineer is a hands on software development role, but will also work alongside, Business Analysts, Solution Designers, Solution Architects, Project or Product Managers, Platform Owners and other relevant stakeholders to understand the business requirements prior to implementing the required solution, selecting the technology stack in alignment with the Solution Designer / Architects and to agreed roadmap and strategy. This includes:

• Hands on Software design and Software development for custom build or customization of an existing product to documented requirements. Capable of translating high level designs into low level component designs.
• Knowledge and experience and range of technologies across operating systems, databases, integration, physical virtual and containerized infrastructure.
• Stepping in to provide L3 “Solution Support” as required by OSS Operations teams for Major incidents and managing corrective fixes where the fix requires an inhouse software development or configuration change.

• Management of Source code, build & deployment tools and scripts (CICD) to ensure proper source code and deployment management and manage all configurations within the System, ensuring all process documents are kept up to date in event of changes resulting in process changes, and running yearly review of all ITSM processes configured in the platform
• Management of Supplier personnel, and deliverables, where the software development is outsourced to a vendor, owning the source code once that is handed to Optus.
• Input into sourcing activities (RFI, RFQ, RFT) for supplier services in relation to Software Design, Development, Testing & deployment, working with legal and procurement and other internal SMEs.
• Management of all nonproduction environments such as: Dev, Test, UAT, SIT, and ensuring configuration of nonproduction environments align with production environments: Prod, DR, PPT.
• The SSE must also be capable of leading a small team of developers (vendor or contractors) to complete a custom build project if required by the department.

What You’ll Bring

• Educated to degree level in Telecoms, Electrical or Computer / Software Engineering
• At least 15 years professional experience in Software development / Engineering
• At least 8 years’ experience in management of ITIL Service Management Platforms & Solutions
• Expertise in Application design for complex enterprise environments
• Expertise in ITIL Service Management Platforms & Solutions such as Open Text, Service Now 
• Knowledge of OSS Assurance sub domains of fault, performance, configuration, service, customer experience management
• Knowledge of hardware infrastructure, OS, Database, Kafka, Rest API, and common integration design patterns
• Knowledge of Software development & Configuration changes in context of ITSM platforms & management of technical personnel to deliver changes
• Expert in Software Code, CI/CD, Release management.
• Excellent communication skills across all levels including line management to executive management.
• Excellent documentation & presentation skills
• Intermediate knowledge / experience in Capex / Opex / Contracts

Are you interested in this position?
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