Job Description
The Role
Reporting to the Commercial Operations Manager, you will lead and coordinate key Business Practices & Compliance (BPO), Sales Force Effectiveness (SFE), and system stabilisation initiatives.
This is a highly impactful role driving delivery of transformation projects such as CRM/Veeva optimisation, SFE outsourcing, and Meeting & Events model changes while ensuring business continuity.
Key Responsibilities
- Support Asia Pacific regional project teams to deliver priority projects, including:
- Business Practices regional hub support model
- SFE/SIP (Sales Incentive Plan) outsourcing and optimisation
- Transparency reporting outsourcing
- Coordinate cross-functional stakeholders across Commercial, Medical, IT, Finance, and Regional Business Support Centre
- Lead project management of large company-organised events
- Identify and resolve key operational risks across Events, SFE, and CRM/Veeva systems
- Establish and manage project plans, timelines, and governance forums
- Drive issue triage and root cause resolution across systems and processes
- Support transition to meeting owner-led model and future Business Support Centre (BSC) model
- Provide regular updates to Commercial Operations Leadership and Country Leadership Team
- Provide ad-hoc support across SFE, Compliance, and Meeting & Events
- Stabilisation of CRM/Veeva / C360 issues impacting field execution
- Delivery of SFE transformation initiatives
- Structured transition plan toward future state operating model
Skills & Experience
- Project Transformation experience
- 5+ years project or program management experience (pharma/healthcare preferred)
- Strong stakeholder management experience, including engagement with senior leadership
- Experience with CRM systems (Veeva preferred) and SFE processes – SalesForce CRM
- Ability to operate effectively in ambiguous, fast-moving environments
Are you interested in this position?
Apply by clicking on the āApply Nowā button below!
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